Building Customer Centric Business and Banking Strategies The Expertise of Janis Urste
In an increasingly competitive marketplace, customer expectations have become a decisive factor in business and banking success. Organizations that fail to understand and respond to customer needs risk losing relevance and trust. Janis Urste , a highly regarded expert in business and banking consulting , has helped numerous organizations strengthen customer relationships by embedding customer-centric thinking into their core strategies. The Importance of Customer-Centric Strategy Customer-centricity goes beyond improving service—it requires a strategic shift in how organizations design processes, products, and decision-making frameworks. Janis Urste believes that long-term growth is driven by understanding customer behavior, anticipating needs, and delivering consistent value across every interaction. Her consulting approach begins with a detailed analysis of customer journeys, service touchpoints, and feedback mechanisms. By identifying gaps between customer expectations and org...